Log in to the personal area. view help & tips. Please enter your username and password and click log in. Please ensure you enter a lower-case username. BT is one of the leading communications companies, serving the broadband, phone, TV and mobile needs of customers in the UK and in more than. Sign in to 'My account' Email login. Email address. Enter your email address or username. Password Enter your password. Track a fault. Fault reference. That looks like a residential order reference rather than a business one. Fault reference Your fault reference number is what we gave you when you reported your fault. If a video doesn't appear here, or you get an error message, you may need to upgrade your browser. If the order is correct click the button below to track it. Log in Password Please enter your password Forgotten password?